Terms of Service
Welcome to Joppa Cosmetics By purchasing products through our website, retail location, or authorized partners, you agree to the following Terms of Service.
1. Product Use & Disclaimer
Joppa Cosmetics produces skincare and beauty products formulated with high-quality ingredients. Individual results may vary depending on skin type, routine, and usage.
Please review full ingredient lists prior to purchase to avoid allergic reactions. If you have sensitive skin, allergies, or are under the care of a dermatologist, consult a healthcare professional before use.
2. Manufacturing Quality
We take pride in hand-crafted, small-batch skincare manufacturing. Each product may vary slightly in texture, scent, or color due to natural ingredient variations. This is normal and does not impact product effectiveness.
All products are tested for quality and safety before shipping.
3. Orders & Payment
By completing a purchase, you agree to provide accurate payment and shipping information. We reserve the right to refuse or cancel orders at our discretion, including suspected fraud or misuse.
All prices, product availability, and promotions are subject to change without notice.
4. Shipping Policy
We ship orders as quickly as possible. Delivery times vary based on product availability and carrier timelines.
Delays may occur due to:
We will communicate delays when possible. Shipping fees are non-refundable.
5. Returns & Exchanges
Due to the nature of skincare products, we cannot accept returns on opened or used products.
To qualify for a return or exchange:
Product must be unopened, unused, and in original condition
Return request must be submitted within 10 days of purchase
Receipt or proof of purchase required
Customers are responsible for return shipping costs.
We do not offer refunds on digital gift cards or promotional items.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, email us within 72 hours of delivery with:
We will replace or refund eligible items.
7. Allergy & Sensitivity Disclaimer
Our formulas contain natural ingredients. Customers are responsible for reviewing ingredient lists and conducting patch tests before use.
Joppa is not responsible for reactions due to allergies or misuse.
8. Intellectual Property
All Joppa product formulas, names, branding, images, labels, and digital content are the exclusive property of Joppa Cosmetics and may not be reproduced, copied, or sold without written consent.
9. Limitation of Liability
By purchasing and using our products, you agree that Joppa Cosmetics is not liable for:
Use products as directed.
10. Contact Information
For questions, customer support, or concerns:
Email: noelle@joppacosmetics.com
Fort Wayne, Indiana
1. Product Use & Disclaimer
Joppa Cosmetics produces skincare and beauty products formulated with high-quality ingredients. Individual results may vary depending on skin type, routine, and usage.
- Products are for external use only
- Avoid contact with eyes unless otherwise stated
- Discontinue use if irritation occurs
- Keep out of reach of children
Please review full ingredient lists prior to purchase to avoid allergic reactions. If you have sensitive skin, allergies, or are under the care of a dermatologist, consult a healthcare professional before use.
2. Manufacturing Quality
We take pride in hand-crafted, small-batch skincare manufacturing. Each product may vary slightly in texture, scent, or color due to natural ingredient variations. This is normal and does not impact product effectiveness.
All products are tested for quality and safety before shipping.
3. Orders & Payment
By completing a purchase, you agree to provide accurate payment and shipping information. We reserve the right to refuse or cancel orders at our discretion, including suspected fraud or misuse.
All prices, product availability, and promotions are subject to change without notice.
4. Shipping Policy
We ship orders as quickly as possible. Delivery times vary based on product availability and carrier timelines.
Delays may occur due to:
- Ingredient or packaging restock times
- Weather, holiday peaks, or carrier delays
- High order volume (seasonal restocks, launches)
We will communicate delays when possible. Shipping fees are non-refundable.
5. Returns & Exchanges
Due to the nature of skincare products, we cannot accept returns on opened or used products.
To qualify for a return or exchange:
Product must be unopened, unused, and in original condition
Return request must be submitted within 10 days of purchase
Receipt or proof of purchase required
Customers are responsible for return shipping costs.
We do not offer refunds on digital gift cards or promotional items.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, email us within 72 hours of delivery with:
- Order number
- Photos of the product & packaging
- Description of issue
We will replace or refund eligible items.
7. Allergy & Sensitivity Disclaimer
Our formulas contain natural ingredients. Customers are responsible for reviewing ingredient lists and conducting patch tests before use.
Joppa is not responsible for reactions due to allergies or misuse.
8. Intellectual Property
All Joppa product formulas, names, branding, images, labels, and digital content are the exclusive property of Joppa Cosmetics and may not be reproduced, copied, or sold without written consent.
9. Limitation of Liability
By purchasing and using our products, you agree that Joppa Cosmetics is not liable for:
- Skin reactions or sensitivities
- Misuse or improper storage of products
- Third-party retailer issues
- Any indirect or incidental damages
Use products as directed.
10. Contact Information
For questions, customer support, or concerns:
Email: noelle@joppacosmetics.com
Fort Wayne, Indiana
